Description
We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidates MUST have product sales experience.
Responsibilities include:
- Answer customer service call queue.
- Open/maintain customer records by adding/updating account information.
- Respond to order related inquiries and status updates.
- Use automated information systems to analyze the customer’s situation.
- Attract potential customers by answering product and service questions, suggesting information about other products and services.
- Provide verbal and/or written quotations to customers.
- Attract potential customers by answering product and service questions, suggesting information about other products and services.
- Handle customer escalations.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Participate in outbound call marketing campaigns as assigned.
- Required to substitute in the Order Entry Department when needed.
Required Education/Experience:
- Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales
- 2+ years’ experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable)
- A background in executing production orders and customer delivery, preferably with domestic and international manufacturers
- Communications skills to coordinate and direct scheduling of multiple product orders
- Proficient in Excel, Word, and Outlook
- Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform)
COMPANY OVERVIEW
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
